Users that are locked out of VitalChek Funeral Home Portal will have a check in the Locked box and will display in two locations:

1- User Search screen

2 - Edit User screen

User Search:

Edit User:

When a user reports that they have received a Locked message, such as the one below, the Administrator can unlock the user if appropriate.

Step 1:  Login as Administrator

Step 2: Select User Maintenance from the Administration menu option.

Step 3: Search for the user by first and last name.

Step 4: Select the user from the results grid.

Step 5: Click on the Locked check box to clear the check mark.

Step 6: Save changes

Step 7: Message displays at top left of User Maintenance screen to verify the change was saved successfully

Note - Administrators who are locked out contact the VitalChek Help Desk at 1-800-669-8312, option 3