New Correspondence tab contains information on all written communication (e-mail/letter) available to send to the customer.

Note - The Correspondence tab will be disabled/grayed out for agencies that do not use Correspondence.

From the Order Details for the order, click Correspondence tab. New Correspondence tab is displayed.

Select Delivery Type from the available drop down list; Delivery Type defaults to email is an email has been provided

Applicant's Email is autopopulated from order detail, revise if needed

Check box for the type of correspondence to send in the Reasons section

If US Mail is selected -

 If Email is selected - Click Preview to view the correspondence and then click Send

Note - when checked, the Make this correspondence Public check box will allow VitalChek employees to see the correspondence sent

Correspondence sent message appears