| How to Run a POS Transaction |
The POS terminal is used to run payments, or transactions. |
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| Step 1 |
Inform the cardholder of the VitalChek fee |
| Step 2 |
Select the Payment option by pressing the green enter button
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| Step 3 |
LOG ON TO THE POS TERMINAL: The POS Enter Operator ID screen displays. User enters ID and presses the green enter button. Note - if the Operator ID was entered incorrectly or does not have the authority for the transaction, an error message will be displayed
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| Step 4 |
PRODUCT SELECTION: Select Product screen displays with available product options. Select Product by pressing the corresponding number on the keypad or use the four-way navigation button to scroll through the list of products. Press the green enter button when the correct product is highlighted. If additional products are available, the page over buttons will be displayed.
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| Step 5 |
ENTER REFERENCE NUMBER: Reference Number screen displays (if applicable). Enter Agency defined Reference Number (if applicable) and press the green enter button. If Reference Number is not required, user can press the green Enter button to bypass Note: The four-way navigation button can be used to change from numbers to letters.
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| Step 6 |
ENTER AMOUNT: Enter Amount screen displays, enter the Agency Amount using the numeric keypad. Do not include the VCN Fee. The VCN Fee will be added automatically. Press the green enter button. This screen has a floating decimal point.
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| Step 7 |
ADDITIONAL PRODUCTS: If the agency is set up to accept payments for additional products the Another Product screen displays, select Yes or No. No - continues the payment process. Yes - return to step 5 for each additional product. Note: Shipping screen will display if the agency has shipping options.
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| Step 8 |
INSERT OR SLIDE CARD. Swipe, tap or insert card.
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Step 8: EMV
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Pin Pad displays Leave Card In Terminal.
The pin pad prompts Enter Pin (if applicable). Customer enters PIN and presses green enter key. Pin Pad displays Leave Card in Terminal.
Note: PIN can be bypassed by pressing green enter key. If customer bypasses PIN, the transaction will be charged the VCN credit fee.
Proceed to step 9. |
| Step 8: Magstripe (Swipe) |
Magstripe Transaction - If a card does not have a chip the card will be swiped. Customer swipes the card, terminal and pin pad display the card type selection screen. Customer selects 1 for Debit and 2 for Credit.
Debit - Customer enters pin number and presses green Enter key. Proceed to step 9. Credit - Proceed to step 9. |
| Step 8: Contactless | Customer taps card on device. |
| Step 9 |
FEE BREAKDOWN: Payment fees display, customer selects 1 (Yes) to process, 2 (No) to cancel.
EMV Credit transactions - Pin pad will display Remove Card. Once card is removed, approved message displays and Merchant Copy of the receipt automatically prints. Terminal prompts Print Customer Copy? Select green enter for Yes to print and red cancel for No.
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| Step 10 |
RECEIPT PRINTING
Customer receipt prints.
Magstripe (swipe) transactions - The Merchant receipt copy will automatically print and terminal will prompt Print Customer Copy? Select green enter for Yes and red cancel for No. Customer receipt prints.
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