VitalChek Product Suite v2.0 - Payment Solutions
How to Void a POS Transaction
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Payment Solutions > POS > POS Verifone Terminals > How to Void a POS Transaction

Glossary Item Box

How to Void a POS Transaction

POS transactions may be voided using the POS terminal and selecting the Void option.

 

 

 

Step 1

User inputs POS Operator ID and then presses the green enter button to logon to the terminal

Note - if the Operator ID was entered incorrectly or does not have the authority for the transaction, an error message will be displayed
Step 2

Select Operation screen displays
Step 3

Select the Void option and press the green enter key

 
Step 4

VOID screen displays

 
Step 5

Enter the confirmation number located on the receipt and press the green enter button
Step 6

Void confirmation screen displays

 
Step 7

Verify the amount on the terminal, press Yes or No and press the green enter key

Step 8

After pressing Enter to confirm Yes, the terminal displays the card swipe message

 

 

Pin Pad prompts the user to swipe the same card that was used for payment

 

Note - if the original transaction was Debit, the terminal will display the message: "Press Enter when ready to enter PIN on the PIN pad..."

User presses green enter button to OK and the customer is asked to enter PIN and press the green enter button on the PIN pad.

Note - The void amount displayed is the amount of the transaction plus the VCN fee
Step 7

After pressing Enter to confirm Yes, the Agency Receipt automatically prints

 

VOID RECEIPT - Agency  Copy

 

Note - Transactions using a VISA card will display 2 authorization lines:

VISA VOID RECEIPT - Agency Copy
Step 8

Terminal prompts the user to select Yes or No and press the green Enter button to print the Customer Receipt

 
Step 9

The terminal prints the Customer Receipt and returns the user to the Enter Operator ID screen

 

 

 

Note - Transactions using a VISA card will display 2 authorization lines:

VISA VOID RECEIPT - Customer Copy

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