Also known as AVS. An identity theft prevention measure which verifies that the credit card billing address provided by the customer matches the address that is on file with the financial institution. Once the credit card is charged, an AVS response will be generated in the form of a single letter code. When failed, a photo ID is required

Administrator

A role that is assigned in VPS allowing the user to add, update, deactivate, reactivate, and reset password for users within assigned Agency. Agencies must have at least one Administrator

Contains images that have been attached to the order, i.e. identification verification and entitlement documents and image details

An identity theft prevention measure where the applicant’s name, date of birth, and partial or full social security number is matched to the information on file with the Social Security Administration. When failed, a photo ID is required. ProChek is the name of the service that processes authentications

Batch Receipts

Term used to describe the group of receipts that are created from orders that have been paid in full, with all entitlement requirements met (if applicable)

Term used to describe agencies or offices that use VPS

Contains an overview of outstanding orders and order history organized by various criteria including: Shipping type, Order Entitlement and Authorization status

Payment was not authorized by the bank (the card has not been charged); the response from the bank will be: “declined payment”

Report that is generated during the Closeout process showing individual orders that are being closed

Entitlement

Agency-specific requirements detailing who is eligible to receive certificates and the documentation required. Proof of identity is verified through online Authentication process, ProChek (see Authenticate) or by submitting acceptable forms of identification.

The information retained in the VPS system regarding the payment

The end of the day process in the VPS system through which the business unit receives a check or ACH deposit for payments taken from consumers Orders included in the Close Process are changed to a ‘Closed’ status, and Detail and Summary Close Reports are generated

Order details tab contains information about the order including: Applicant data, Certificate data, Shipping, Payment, Correspondence, Order Summary, Comments, and Attachments

This is a list of orders. In the Order Closeout window, the ‘Orders to Close’ Grid displays orders that are in an ‘Open - Paid in Full’ status, and are available for closeout. Orders can be moved from the ‘Orders to Close’ grid to the ‘Orders to Exclude’ grid during the Closeout process if the user chooses to not include those orders in the Closeout process

The receipt displaying the order and payment information, can be printed from the VPS System

The individual code that allows users to access the VPS System

The items that can be paid for using the VPS, or any VitalChek remote processing option (i.e. birth/death/marriage certificates)

Users in VPS are assigned a role (Supervisor, Manager, and/or Administrator). Each role has specific permissions that allow the user to complete their job duties

This queue contains a list of orders that have unreviewed, scanned, and uploaded images attached.  The attached images are to fulfill needed documentation and identification requirements. Orders in this queue are awaiting entitlement verification by the agency.

VPS users have the option to create a Shipping Manifest that contains the details of all orders that are being sent via UPS for the selected date. When the Shipping Manifest is created by the VPS User, the UPS tracking information is automatically emailed to customers. UPS drivers will scan the Shipping Manifest bar code when UPS packages are picked up.

Report that is generated during the Closeout process showing a summary of all orders that are being closed

A role that is assigned in VPS allowing the user to enter, search, and modify orders as well as perform voids

The term for any person that has been given access to the VPS system

The unique identifier that allows the User to logon to the VPS System. Must be unique to the VPS System across all business units

VitalChek Product Suite; the VitalChek software application

A LexisNexis Company that is the official source for government-issued vital records and offers payment solutions that help Government Agencies automate payments of fees, utility bills, license renewals, citations, monthly payments and more

The steps Agencies take to complete vital record requests/process orders; the full-cycle daily process used from initial placement of an order to completing all end-of-day functions for the office