VitalChek Product Suite v2.0
How to Unlock Users
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Administration > How to Unlock Users

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How to Unlock Users

Users that are locked out of VPS will have a check in the Locked box and will display in two locations:

1- User Search screen

2 - Edit User screen

User Search:

Edit User:

 

Steps to Unlock a User

Users must have a role of Administrator to be able to view and access Administration functions.

When a user reports that they have received a Locked message, such as the one below, the Administrator can unlock the user if appropriate.

 

 

Step 1:  Login as Administrator

Step 2: Select User Maintenance from the Administration menu option.

Step 3: Search for the user by first and last name.

Step 4: Select the user from the results grid.

 

Step 5: Click on the Locked check box to clear the check mark.

 

 

Step 6: Save changes

 

 

Step 7: View message at top left of User Maintenance screen to verify the change was saved successfully.

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