VitalChek Product Suite v2.0
Accessing VitalChek Product Suite B2B User Interface
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Getting Started > Accessing VitalChek Product Suite B2B User Interface

Glossary Item Box

 

 

PC's must have internet access to use VPS.

 

Users must have a valid email address for Log-in and Account Registration.

 

VPS 2.0 is accessed through the URL: http://agency.vitalchek.com

 

Open up firewall to agency.vitalchek.com (as needed, if internet access/web browsing is limited by Agency IT department, add VitalChek's URL to list of trusted sites)

 

PC configuration:  

  • Recommended CPU – Dual-Core or higher
  • Recommended Memory – 2GB or higher
  • Required screen resolution – 1024x768 or higher
  • Operating System - Windows XP or higher

Supported Browsers:

 

  • The following browsers are supported:

Chrome: Latest version

 

Firefox: Latest version

 

Internet Explorer: IE8 or higher. This includes Microsoft Edge (see below for Internet Explorer Compatibility Mode alert)

 

  • Pop-up blocker must be turned off

 

Browser Errors

If the following error is displayed:

Complete the following:

A. Use a supported browser (see Supported Browsers section above)

B. If using Internet Explorer, change the Internet Explorer Compatibility view setting with the following steps:

  1. Click the "Tools" menu option
  2. Click "Compatibility View Setting" to display the Compatibility View Settings box.  If you have vitalchek.com or agency.vitalchek.com listed in the "Websites you've added to Compatibility View", click the Remove button to remove them. You may leave other websites that requires this mode.
  3. If checked, uncheck "Display all websites in Compatibility View"
  4. Click Close button

  

JAVASCRIPT must be enabled

Adobe Acrobat Reader must be installed to create/print shipping labels and receipts, and to view/download reports. For older versions of Adobe Reader:

  1. Open Adobe Reader program and navigate to "Edit-> Preferences" dialog
  2. Select the 'Internet' category and select (check) 'Display PDF in browser'
  3. Close Adobe Reader

 Internet Explorer Versions/Compatibility Mode Alert

* VPS Web will not display correctly using some versions of Internet Explorer in Compatibility Mode. The following Javascript alert will display when attempting to access VPS using unsupported Internet Explorer versions/compatibility modes. Use the chart below to determine the required actions to use VPS Web in Internet Explorer. When using an alternative browser such as Chrome or Firefox this is not an issue.

 

Internet Explorer (IE) Version Alert

Solution
IE7 not supported VPS does not supported IE7 Upgrade to latest version of IE
IE8 with IE7 Doc Standards Compatibility Alert is displayed Change Document Mode setting to IE8 or higher*
IE9 with IE7 Doc Standards Compatibility Alert is displayed Change Document Mode setting to IE8 or higher*
IE10 Compatibility Mode with IE7 Doc Standards Compatibility Alert is displayed Change Document Mode setting to IE8 or higher*

 

To change Document Mode settings:

1. Click OK to close out the alert message


 

2. Press F12 button on keyboard to display options menus

 

3. Change document mode to IE 8 or higher

 

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