VitalChek Product Suite v2.0
Accessing VPS
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Glossary Item Box

 

PC's must have internet access to use VPS.

 

Users must have a valid email address for Log-in and Account Registration.

 

VPS 2.0 is accessed through the URL: http://agency.vitalchek.com/vpsweb2

 

Open up firewall to agency.vitalchek.com – ports 80 and 443 (as needed)

 

PC configuration:  

  • Recommended CPU – Dual-Core or higher
  • Recommended Memory – 2GB or higher
  • Required screen resolution – 1024x768 or higher
  • Operating System - Windows 7 or higher

Supported Browsers:

 

The following browsers are supported:

Chrome: Latest version recommended

 

Firefox: Latest version recommended

 

Internet Explorer: IE8 and higher (see below for Internet Explorer Combatibility Mode alert)

 

Note: When using Internet Explorer:

Pop-up blocker must be turned off

- or -

the VPS URL must be added to the list of trusted sites:

Pop-up blocker:

 

To add the VPS URL to trusted sites:

     1. From the IE tools menu, select Internet Options

    2. Select the Security tab

     3. Click Trusted Sites

    4. Click the Sites button

     5. Click ""Add" to add the VPS web site to the list of trusted sites

     6. Click "Close"

     7. Click "OK"

 

 

Browser Errors

If the following error is displayed:

Complete the following:

A. Use a supported browser (see Supported Browsers section above)

B. If using Internet Explorer, change the Internet Explorer Compatibility view setting with the following steps:

  1. Click the "Tools" menu option
  2. Click "Compatibility View Setting" to display the Compatibility View Settings box.  If you have vitalchek.com or agency.vitalchek.com listed in the "Websites you've added to Compatibility View", click the Remove button to remove them. You may leave other websites that requires this mode.
  3. If checked, uncheck "Display all websites in Compatibility View"
  4. Click Close button

  

JAVASCRIPT must be enabled

Adobe Acrobat Reader must be installed to create/print shipping labels and receipts, and to view/download reports.

 

 Internet Explorer Versions/Compatibility Mode Alert

* VPS Web will not display correctly using some versions of Internet Explorer in Compatibility Mode. The following Javascript alert will display when attempting to access VPS using unsupported Internet Explorer versions/compatibility modes. Use the chart below to determine the required actions to use VPS Web in Internet Explorer. When using an alternative browser such as Chrome or Firefox this is not an issue.

 

Internet Explorer (IE) Version Alert

Solution

IE7 not supported VPS does not supported IE7 Upgrade to latest version of IE
IE8 with IE7 Doc Standards Compatibility Alert is displayed Change Document Mode setting to IE8 or higher*
IE9 with IE7 Doc Standards Compatibility Alert is displayed Change Document Mode setting to IE8 or higher*
IE10 Compatability Mode with IE7 Doc Standards Compatibility Alert is displayed Change Document Mode setting to IE8 or higher*

 

To change Document Mode settings:

1. Click OK to close out the alert message


 

2. Press F12 button on keyboard to display options menus

 

3. Change document mode to IE 8 or higher

 

See Also

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