VitalChek Product Suite v2.0
Order Search Overview
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Search > Order Search Overview

Glossary Item Box

Order Search

Opens from the Orders -Search Order menu item

 

 

 Search Order

Certificate Holder

Last Name

 The Last Name of the person whose name is listed on the certificate

Certificate Holder

First Name

 The First Name of the person whose name is listed on the certificate

Ship To

Last Name

 The Last Name of the person the order is being shipped to

Ship To

First Name

 The First Name of the person the order is being shipped to

Applicant

First Name

 The First Name of the person who placed the order (applied for the certificate(s)

Applicant

Last Name

 The Last Name of the person who placed the order (applied for the certificate(s)
Bill to Last Name The Last Name of the person who is billed for the order
Bill to First Name The First Name of the person who is billed for the order
Payment Type

The type of credit card used for payment on the order
Last 4

Last 4 digits of the credit card used for payment on the order
Order Number

VPS number assigned to the order
Auth Number

The payment authorization number
Search Days

Number of days to search for order. Defaults to 90
Applicant Phone

10-digit phone number of the person who placed the order
Email

Email address of the person who placed the order
Search

Button that starts search process
Clear

Button that clears all search criteria
Export

Once search results displayed, button to export is displayed

 

Advanced Criteria

Order Status

Drop down list of available Order Status'

  • All
  • Cancelled
  • Closed
  • In Progress
  • Open
Payment Status

Drop down list of available Payment Status'

  • Can Not Submit
  • Declined
  • Failed
  • Overpaid
  • Paid in Full
  • Partially Paid
  • Pre-authorized
  • Refunded
  • Unsubmitted
Entitlement Status

Drop down list of available Entitlement Status'

  • Awaiting Entitlement
  • Ent Approved
  • Ent Not Req
  • Ent Pending AVS
  • Info Verified
  • Pending QC
  • QC Approved
  • Verification Approved
  • Verification Required
Order Source Drop down list of available Order Sources (i.e phone, fax, web)
Operator

Drop down list of Agency Users
Order Date

Date the order was placed
Event Date

Date of the event listed on the certificate
Ship Method

How order was shipped (ex: Expedited, Regular Mail, Fax, Will-Call)
Shipped

If order was Shipped or Not Shipped
Event Type

Drop down list of available type of certificate (Birth, Death, Marriage, Divorce, etc)
Product

Exact name of product
Custom Fields Agencies with customized fields can search those fields by the product selected
Exclude

Check box to Exclude Closed, Cancelled and Declined Orders
Show only Orders on Hold Check box to show (only) orders that agency users have placed on hold
Include orders not ready for processing Check box to show orders that are not ready for processing

See Also