| How to Cancel an Order |
Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled.
Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. See How to Issue Credits After Closeout |
| Step 1 |
View the order to be Cancelled in one of the Order Create tabs (Order Details, Order Summary, or Comments)
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| Step 2 |
Click the Cancel Order button 
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| Step 3 |
Cancel Order message is displayed. Click OK to confirm.
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| Step 4 |
Order is cancelled and Order Status changes to Cancelled
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