Orders that have been "Paid in Full" can be voided until closeout process has been complete.

Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. See How to Issue Credits After Closeout

View the order to be voided in one of the Order Create tabs (Order Details, Order Summary, or Comments)

 

Click the Void button

Note - Based on agency requirements, a Void Comment dialog box may appear; enter the reason for the void and press OK

Order is voided and Payment Status changes to Refunded